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Tanzania: Probe Telecom Bundle Theft Complaints – Government

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Dar es Salaam — Communications and Information Technology minister Faustine Ndugulile yesterday directed the Consumer Consultative Council of the Tanzania Communications Regulatory Authority (TCRA-CCC) to address complaints by citizens against mobile phone service firms on alleged theft of their money over shortened calls.

The minister gave the directive when he met TCRA-CCC executives and members of the National Commission for Information and Communication Technology.

He wanted to familiarise himself with the performance of the bodies and how best they could help the government improve development of technology.

In November last year, independent lawyer Bashir Yakub posted an open letter headlined, ‘doubts in four mobile phone service companies’ on social media, complaining about shortened airtime bundles bought by their customers.

Speaking, Dr Ndugulile said, “I have decided to start with this issue because there are a lot complaints about services provided by mobile phone service providers, particularly in the area of airtime. “This is because customers complain about not being given enough airtime that matches with their money.

“All these complaints need answers as I do not expect that CCC will work through words or a business as usual style. We want to see statistics,” he said.

The minister also directed CCC, from now on, to keep complaint records it received from users of phone communication services and show how they work on them.